Refund and Return Policy

WE SUGGEST YOU TO PLEASE READ THE FULL TERMS & CONDITIONS BEFORE PLACING AN ORDER.

At Opal Fashion Wear, we’re committed to you. We’re able to offer you amazing discounts as well as refund and return policies despite having limited circumstances to process returns. The goods you order, are directly shipped from our Dhaka showrooms & warehouse to your doorstep and therefore cannot process returns except in very limited circumstances.

Clothes, Shoes, Bags and Fashion Accessories, following terms and conditions, apply: 


1) Damaged product: Please check while you receive the product from the courier company. If it’s damaged, kindly return it back to the delivery man immediately. Accepting a damaged product will render the return policy ineffective.

2) Wrong delivery: The product delivered, doesn’t match with the order details. (e.g customer ordered size 40 shoe, we sent size 42).

3) Incomplete Product: For imported items sometimes some suppliers delays the delivery. In such cases we usually deliver the rest of the order and keep an option open for our customers to either cancel the other orders or receive once those are available.

4) Exchanges. We do not accept any Product Exchanges.

If your case should match any of the above-mentioned categories, please take a few close-up photos of the product, attach them to an email mentioning the issue along with your order ID number and fill out the form in our Contact page. Once you have submitted for a return or refund, kindly allow our team to investigate the issue and they will get back to you within 2 to 5 working days with a resolution.

The return policy is ineffective if:

1) More than 72 hours have passed from the time of receiving the product (size issue only).
2) Product color varies due to photography, lighting sources, or your monitor setting.
3) Size difference within 1-4 CM due to measurement standards of different manufacturers.
4) Not satisfied with the quality.
5) The product has been used. 

Note:

*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. This policy will not be entertained after confirmation of order. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from Opal Fashion Wear Team.  You are solely responsible for the cost of shipping the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Please note that If the product is not damaged/faulty, a return is not acceptable. 

Updated on : 01-28-2021